cvb8 Privacy Policy

Section 1

Information We Collect

cvb8 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and in some cases from third-party verification and payment service providers. We collect only the minimum data necessary to deliver our services, maintain platform security, and comply with applicable legal and regulatory obligations.

cvb8 does not intentionally collect sensitive personal data beyond what is strictly required for identity verification and responsible gaming compliance. We do not collect biometric data, health information, religious affiliation, or political views. If you are asked to supply additional documentation during an enhanced KYC review, any sensitive elements in those documents are used solely for verification purposes and are not retained beyond the period required by applicable law.

Section 2

How We Use Your Data

cvb8 processes your personal data only for the purposes set out in this section. We rely on several legal bases for processing, including the performance of our contractual obligations to you, compliance with legal requirements, our legitimate interests in operating a safe and sustainable platform, and in some cases your explicit consent.

• Account management: We use your identity and contact data to create and manage your cvb8 account, authenticate your login sessions, and enable you to access all platform features and services.
• Payment processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to maintain accurate records of all financial transactions on your account.
• Identity and age verification (KYC): We process identity documents to verify that you are who you claim to be and that you meet the 18+ age requirement. This is both a contractual and legal compliance obligation.
• Responsible gaming compliance: We use account activity data to identify and flag patterns of potentially problematic gambling behaviour, apply self-exclusion restrictions, enforce deposit limits, and communicate with Players who may need support.
• Fraud prevention and security: Technical and activity data is analysed to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other malicious or prohibited activities.
• Customer support: Communications data is used to manage and resolve your support queries, complaints, and account-related requests in a timely and accurate manner.
• Platform improvement: Aggregated and anonymised technical and activity data helps us understand how Players use the cvb8 platform so we can improve performance, fix issues, and develop new features.
• Promotional communications: Where you have provided consent or where we have a legitimate interest, we may use your contact data to send you information about cvb8 promotions, bonuses, and seasonal offers. You may opt out of promotional communications at any time by contacting [email protected].
• Legal and regulatory compliance: We process and retain certain data as required by anti-money laundering regulations, tax reporting obligations, and any other applicable legal requirements. Data retained for legal compliance purposes cannot be deleted on request during the legally mandated retention period.

Section 3

Data Sharing & Disclosure

cvb8 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose. All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

• Payment service providers: Your financial data is shared with the relevant payment processor — bKash, Nagad, Rocket, Upay, or your chosen bank — solely to execute the deposit or withdrawal transaction you have requested. These providers are independent data controllers with their own privacy policies.
• Identity verification services: Where cvb8 uses a third-party KYC verification provider to assist with document review and fraud screening, your identity documents and personal information may be shared with that provider under strict data processing agreements.
• Game software providers: Certain gameplay data (such as bet values, game outcomes, and session duration) is shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of game operation, integrity verification, and settlement. These providers do not receive your full identity data.
• Legal and regulatory authorities: cvb8 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally obligated to do so. We will notify you of such disclosure where permitted by law.
• Business transfers: In the event that cvb8 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will provide advance notice of any such transfer and the new entity's privacy practices will be disclosed to you.
• Professional advisors: cvb8 may share limited personal data with its legal, financial, and security advisors where necessary to obtain professional advice, subject to strict confidentiality obligations.

Section 4

Cookies & Tracking Technologies

cvb8 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device by your web browser. They do not contain executable code and cannot access or modify files on your device beyond their own stored values.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites, or to be notified before a cookie is stored. Please note that disabling functional cookies may affect your experience on the cvb8 platform — for example, your session may not persist between pages, or your preferences may not be remembered. Strictly necessary cookies cannot be blocked without preventing core platform functionality from working.

Section 5

Data Security & Retention

cvb8 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures are reviewed and updated regularly in line with industry best practices and the evolving threat landscape.

With respect to data retention, cvb8 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and anti-money laundering obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in compliance with financial record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations, typically a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for up to 3 years from the date of the last communication.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it contains no personally identifiable information.

Section 6

Your Privacy Rights

As a user of the cvb8 platform, you have a number of rights in relation to the personal data we hold about you. cvb8 is committed to facilitating the exercise of these rights in a timely and transparent manner. Requests to exercise any of the rights below should be submitted to [email protected] with sufficient detail to allow us to identify your account and understand the nature of your request.

cvb8 aims to respond to all privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for submitting a privacy rights request; however, if requests are manifestly unfounded, repetitive, or excessive, cvb8 reserves the right to charge a reasonable administrative fee or decline to act on the request, explaining the reason for that decision.

Section 7

Third-Party Services

The cvb8 platform integrates with a number of third-party service providers to deliver a complete gaming experience. This includes game software providers, payment processors, identity verification services, and customer support tooling. While cvb8 takes reasonable steps to ensure that all third-party partners maintain appropriate data protection standards, we are not responsible for the independent data practices of these providers.

• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): These providers supply the game software and in some cases the game servers that power cvb8's casino and live dealer offerings. Gameplay data such as bet amounts, round outcomes, and session duration may be processed by these providers for game operation and certification audit purposes. Each provider maintains its own data protection policies.
• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank): These are independent financial service providers regulated under Bangladeshi law. When you initiate a transaction, relevant payment data is shared with the applicable provider. Their processing of your payment data is governed by their own terms and privacy policies.
• Live support tools: cvb8 may use a third-party live chat platform to deliver customer support. Conversations you have with cvb8 support agents through live chat are stored by the support platform provider under a data processing agreement with cvb8.
• Platform infrastructure: cvb8's website and backend systems are hosted on third-party cloud infrastructure. These providers process technical data (such as server logs) as part of their hosting services but do not have access to your account credentials or financial data.

cvb8 encourages you to review the privacy policies of any third-party service providers you interact with directly — particularly bKash, Nagad, and Rocket when initiating payment transactions. cvb8 has no control over, and accepts no responsibility for, the data practices of those independent providers.

Section 8

Policy Updates & Contact

cvb8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, applicable laws, or regulatory requirements. When material changes are made, we will publish the updated policy on this page with a revised effective date. For significant changes that materially affect your rights or how we use your personal data, we will make reasonable efforts to notify you directly via your registered mobile number or email address prior to the changes taking effect.

Your continued use of the cvb8 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how cvb8 handles your personal information. The date at the top of this policy indicates when it was last reviewed and updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or cvb8's data practices, please contact our support team. All privacy-related inquiries are handled with strict confidentiality. You may also use this contact channel to submit a formal data subject access request, a deletion request, or a complaint about how your data has been handled. cvb8 takes all data protection concerns seriously and will respond to your inquiry within the timeframes specified in Section 6 of this policy.